Privacy Policy

At Lumia Roofing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and other communication channels. By accessing and using our services, you consent to the practices described in this policy.

Information We Collect:

Personal Information: When you contact us or use our services, we may collect personal information such as your name, address, email address, phone number, and other relevant details. This information is necessary for us to provide you with the requested services and to communicate with you effectively.

Website Usage Data: We may collect non-personally identifiable information automatically when you visit our website. This may include your IP address, browser type, operating system, referring URLs, pages visited, and other statistical data. This information helps us analyze trends, improve our website, and enhance your browsing experience.

Use of Information:

Service Delivery: We use the personal information you provide to deliver the roofing services you requested. This includes contacting you, scheduling appointments, providing estimates, performing inspections, repairs, or installations, and addressing any concerns or inquiries you may have.

Communication: We may use your contact information to send you important updates, service-related notifications, promotional offers, or other relevant information. You can opt out of receiving promotional communications at any time.

Internal Purposes: We may use the information collected for internal purposes, such as data analysis, research, improving our services, and enhancing our website’s functionality and user experience.

Legal Compliance: In certain circumstances, we may be required to disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable government requests.

Data Security:

We take the security of your information seriously and implement industry-standard measures to protect it from unauthorized access, loss, misuse, or alteration. However, please note that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Disclosure:

We do not sell, trade, or transfer your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers, contractors, or business partners who assist us in delivering our services. These third parties are bound by strict confidentiality agreements and are authorized to use your information solely for the purpose of providing the requested services.

External Links:

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Updates to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for any updates.

Contact Us:

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.

Last updated: 20/5/2023

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.